Netsuite Suitecommerce – All You Need To Know


To deliver a true commerce experience to customers, NetSuite has built SuiteCommerce that seamlessly connects every step of a multi-channel, multi-location business — from ecommerce, POS and order management to merchandising, marketing, inventory, financials and customer service. Considering that ecommerce is no longer a stand-alone channel but a core business component, Oracle has provided an ecommerce solution that unified ecommerce with your back office systems. With this, businesses can easily deliver a seamless, personalized journey across all touch points to customers. 

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Ecommerce Platform – With SuiteCommerce, NetSuite enables businesses to deliver engaging brand experiences to online shoppers across any device. As feature rich ecommerce platform, SuiteCommerce enables you to build device-optimized web stores that deliver engaging brand experiences across smart phones, tablets, laptops and desktops. With this, you can drive more traffic to your web stores, convert browsers into customers and increase online revenue. You can sell through multiple brands, languages and currencies atop the same ecommerce solution. This is a comprehensive solution that supports both consumers (B2C) and business buyers (B2B).


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Unify the Online and In Store Experience – By unifying the online and in-store experience, you can easily exceed the rising buyers’ expectations. Enable you customers to move freely between online and offline shopping channels to drive more sales. With real-time visibility of inventory, you can enable customers to purchase products regardless of location in a single transaction, including cash-and-carry, ship-to-home or pickup in another store. 

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Commerce Marketing – SuiteCommerce helps in enhancing your revenue by driving targeted email and omnichannel marketing campaigns. You can easily create automated, personalized shopper engagements across email, SMS and web throughout every lifecycle stage, from sign-up to check out and re-engagement with SuiteCommerce. Leveraging easy-to-use tools, you can easily manage every aspect of your email while designing mobile-friendly email. 

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Order Management – With SuiteCommerce, you can easily manage orders from multiple channels — in-store, web, call center, & mobile at single place. With real-time inventory visibility across all locations, including stores, you can easily enable customers to buy anywhere while fulfill them anywhere. With this, you can process orders faster while having more satisfied customers with low operational costs. Provide consistent experience by enabling customers to buy, fulfill or return anywhere. Omnichannel inventory visibility, distributed order orchestration, and order lifecycle dashboards and monitoring enable you to deliver the perfect order every time.

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Product Content Management – Centrally manage your product data and attributes across all sales channels to deliver seamless customer experience irrespective of channel. Leveraging product content consistently across multiple channels provides an improved cross-channel user experience, giving customers one view of your company and reducing the costs of managing content. With this, you can enable vendor and supplier to efficiently maintain up-to-date inventory, pricing, product content and offers. 


 

Customer Relationship Management – SuiteCommerce brings the customer data from siloed systems to single repository to deliver complete view of the customer across all channels and touch points. By capturing preferences, interactions and transactions of customers, you can deliver consistent customer service as well as support alongside personalized marketing, merchandising and targeted promotions across all channels. You get unprecedented visibility into your customers’ browsing and shopping activities to deliver experiences that help in building customer loyalty with your brand.

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